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Information about customer service

The safety and wellbeing of our customers and our employees are our highest priority. Due to the Covid-19 emergency, UniCredit Leasing is suspending face-to-face customer service till 9 of June to help slow the spread of Covid-19.

However, we continue to work and we are available to our customers remotely.

To find out more about customer service during an emergency, please see the questions and answers below.

  • 1 . How will UniCredit Leasing customers be served during emergency?

    We provide customer service remotely and in case of questions we encourage:

    • Contact your direct project manager by calling or writing, contact details see here;

    • Please call to our office phone 67 502 200 if you do not know who is your direct project manager; 

    • Write an e-mail to info@unicredit.lv.

  • 2 . How can I contact UniCredit Leasing?
  • 3 . What should I do if I need to submit documents in paper format?
    • Please send them by post, addressing to: SIA UniCredit Leasing, Mūkusalas iela 41, Riga, LV1004; 
    • Please leave them in the post box, located on the 6th floor at the entrance door of our office, Mukusalas street 41, Riga; 
    • In case you need to submit them personally, please call 67 502 200 - we will agree on the options. 
  • 4 . Is it possible to obtain new leasing financing during the emergency?

    Yes, even during the emergency, it is possible to obtain a new leasing financing. To do this, please submit a signed leasing application and required documents for review to your direct project manager or to info@unicredit.lv

  • 5 . What if I can't pay my monthly bill/-s because of Covid-19?

    Thinking about clients in temporary financial difficulties, UniCredit Leasing offers a grace period - an option to cancel a principal payment for a fixed term while interest payments will still have to pay. Canceled principal payments during the grace period will be distributed over the remaining months of the lease period.

    Fee for amendment to the contract in this case will be applied in the reduced amount.

    Grace period apply for:

    • job loss;

    • loss or reduction of income;

    • closure or temporary suspension of  business activities.

    How to apply for grace period?

    Submit a free form application, describing the situation and indicating the desired period for grace period for principal payments, The application must be signed with an e-signature or Smart-ID, but if it is not possible, it can also be sent electronically from the email address where the monthly invoices are received. The application should be sent to info@unicredit.lv.

    UniCredit Leasing will review your application and evaluate the situation of each client individually and contact you to discuss the options. If grace period has been approved by UniCredit Leasing, the customer will have to sign an Amendment to the Agreement. To do this electronically, we encourage our customers to get one of these types of electronic signatures in advance - an E-signature or a Smart-ID qualified electronic signature

    We kindly ask customers to be understanding if it takes more time – we currently receive more requests for grace period than usual.